Intercontinental Exchange Holdings, Inc.
Jacksonville, FL, USA
Overview:
Job Purpose This position in the Professional Services organization completes various on-site consulting engagements centered on mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written to clients regarding the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization, and other related opportunities. Serves as a liaison between the customer, users, and consultants. Responsibilities Compiles and analyzes customer data, and reports in preparation for on-site engagements. Completes consulting and implementation engagements in assigned functional areas. Interviews, observes, and gathers relevant data on-site in client's operation to provide business and system application training, and perform problem analysis and determine solutions to client issues....